Policies

Book ahead on the booking page or by phone. Extensions, overlays, wedding-day nails and parties of two or more take a deposit that holds the time and goes toward your service; the booking page shows the amount. Express services and fills take none. Walk-ins are welcome when a suite is open.

Please tell us 24 hours ahead if you need to cancel or move a visit, and 72 hours ahead for a party of two or more, so the time can go to someone else. Running late? You have a 15-minute grace period. After that the service may be shortened, or moved to another day.

If you miss a visit without telling us, the deposit stays with the lounge, and we ask for one the next time you book. If something came up, call us and we'll find the next opening.

Mauve is a quiet lounge, and we book guests 12 and older. A younger guest can come along for a special occasion with an adult who stays with them; ask when you book.

Take a call or answer email as you like in the Private Suite, which is set apart from the floor. Elsewhere in the lounge, please keep calls short and your phone on silent.

Tell us if you have reacted to a nail product, or if you have a cut or an infection on your hands or feet. We may ask you to see your doctor first. A reaction can happen with any gel or acrylic, so tell us right away if you feel burning or itching.

If a nail lifts or chips within a week, call us and we'll look at it. A fix is a redo of the nail, not a refund. Please don't pull gel off yourself; book removal and we'll take it off gently.

Tips are welcome and never expected. You can leave one by card or in cash at the desk, and it goes to the technician who did your service.

Come with clean, dry hands and feet. Bring a photo of the look you want, and open shoes to wear home if you're booked for a pedicure. Your technician will ask about allergies, medicines and any nail condition before starting.